Desktop Support

AD Password Reset Criteria Change

To improve security, effective May 9, 2023 you are longer be able to use personal information (employee ID, Social Security Number, and birthday) to recover your AD password.

Recommended action: Include a personal, non-ucsd e-mail address in UCPath so that the Password Management Portal (password.ucsd.edu) can send a reset link to your personal email account. Learn how to update your personal email address on UC Path (Support Portal).

To view Systems Status, you may visit the Blink homepage or the Systems Status page.

There are three ways to find IT Desktop Support for your computer, printer or accessories:

AABO UNITS*

TICKET	Submit a Ticket	This is a direct link to enter an ITS ticket for assistance.
EMAIL	Admin Complex	This email creates a ticket and will be directed to the Central Field Office (Admin Complex).
PHONE	(858) 246-4357	For urgent matters, call the ITS Service Desk

* GRADUATE EDUCATION & POSTDOCTORAL AFFAIRS (GEPA)

TICKET	Submit a Ticket	This is a direct link to enter an ITS ticket for assistance.
EMAIL	Grad-Help	This email creates a ticket with Grad IT Help Desk
PHONE	(858) 534-6946	For urgent matters, call the ATS Grad Helpdesk